FAQ
Frequently Asked Questions
🚚 Shipping
Do you offer free shipping?
Yes! We offer FREE shipping on all orders within the United States.
How long does it take to process my order?
All orders are processed within 1–2 business days (excluding weekends and holidays) after you receive your order confirmation email.
How long does delivery take?
Once shipped, delivery typically takes 5–8 business days. Please note that delivery times are estimates and may vary due to carrier delays, weather, or peak seasons.
Which carriers do you use?
We ship via USPS, UPS, and FedEx.
Do you ship internationally?
At this time, we only ship within the United States. We do not offer international shipping.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Use it on the carrier's website to track your package.
What if I entered the wrong shipping address?
Please contact us as soon as possible at support@nooliano.com. Once an order has been processed or shipped, we may not be able to make changes. It is the customer's responsibility to ensure the address is correct.
What happens if my package is lost or stolen?
We are not responsible for lost or stolen packages confirmed as delivered. Please file a claim with the shipping carrier and contact local authorities if needed. We can confirm delivery details upon request.
What if my package arrives damaged?
Contact us immediately at support@nooliano.com with photos of the damaged item and packaging. We'll resolve the issue with a replacement or refund.
🔄 Returns & Refunds
What is your return policy?
We have a 30-day return policy. You have 30 days after receiving your item to request a return.
What condition must the item be in to qualify for a return?
The item must be in the same condition as received — unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
How do I start a return?
Contact us at support@nooliano.com. If your return is accepted, we'll send you a return shipping label and instructions. Do not send items back without first requesting a return.
Are there items that cannot be returned?
Yes. The following items are non-returnable: perishable goods, custom or personalized products, personal care goods (e.g., beauty products), hazardous materials, sale items, and gift cards.
How do exchanges work?
The fastest way to exchange an item is to return it and, once accepted, make a separate purchase for the new item.
When will I receive my refund?
Once we receive and inspect your return, we'll notify you of the approval. If approved, your refund will be processed to your original payment method within 14 business days. If more than 15 business days have passed since approval, contact us at support@nooliano.com.
🔒 Privacy & Data
What personal data do you collect?
We collect information such as your name, email address, shipping address, payment details, and phone number to process orders, send notifications, and provide customer support.
Do you sell my personal information?
No. We never sell your personal information to third parties.
Who do you share my data with?
We may share your data with trusted third parties only when necessary — such as payment processors, shipping carriers, and service providers — to fulfill your order and comply with legal obligations.
How is my data protected?
Sensitive data such as payment details is encrypted using SSL (Secure Socket Layer) technology. Our servers are maintained in secure environments with restricted access.
Can I request to see or delete my data?
Yes. You have the right to request access to, correction of, or deletion of your personal data. Contact us at support@nooliano.com.
Do you use cookies?
Yes. We use cookies to analyze browsing behavior, improve user experience, and personalize content. You can disable cookies in your browser settings, though some features may be limited.
Can I modify or cancel my order?
Contact us as soon as possible at support@nooliano.com. Once an order has been processed or shipped, we are unable to make changes or cancel it.
What currency are prices listed in?
All prices are listed in USD (US Dollars).
📬 Contact Us
How can I reach customer support?
You can contact us at:
📧 support@nooliano.com
📞 +1 (909) 384-6947
📍 10 Willow Dr, Lemoore, California 93245, United States